i PassConnect™ 2.37 for Mac OS X ™ User Gu ide F or the Maci ntosh OS X O perating S y stem Version: 1.0, January 2005 Corporate Headquarters iPass Inc. 3800 Bridge Parkway Redwood Shores, CA 94065 USA http://www.ipass.com T: +1 650.232.4100 F: +1 650.232.0227 TABLE OF CONTENTS iPassConnect™ 2.37 for Mac OS X™ User Guide 4 Introduction .4 System Requirements .4 Hardware Requirements.4 Operating System Requirements .4 Installation Instructions .4 Getting Started .5 Your Preferences .5 Setting Your User Info.5 Selecting Your Modem .5 Dial Settings .5 General Preferences .6 Help .6 Getting Connected.6 Connecting by Modem .7 Connecting by PHS .7 Connecting by ISDN .7 Connecting by Wired Broadband .7 Connecting by Wireless Broadband .8 Disconnecting from the iPass Network .8 Advanced Features .8 Bookmarks .8 Post-Connection Actions .9 Running a Virtual Private Network (VPN) .9 Select All .10 Smart Redial .10 Busy Number Redial .10 Phonebook Updates .10 Automatic Update.10 Manual Update .10 Mandatory Phonebook Update .11 POP Info .11 Uninstalling the iPassConnect Client .11 2 © 2005 iPass Inc. iPassConnect™ 2.37 for Mac OS X™ User Guide TABLE OF CONTENTS Hotkeys for iPassConnect 2.37 .11 Troubleshooting .11 General Troubleshooting Tips .11 Difficulty Connecting To the Access Point .11 No Access Point in Your Location .11 Error Message Indicating Incorrect Password .12 Password Authentication is Slow .12 Screen Is Blank .12 Troubleshooting Tips for Dial-Up (Modem, PHS or ISDN) Users .12 Difficulty Connecting To the Access Point .12 No Dial Tone .13 Modem Not Found/No Modem Noise .13 Loud or Ongoing Modem Noise .13 Busy Signal.13 No Answer/Human Answer.14 Connection Drops/Disconnects in the Middle of a Session.14 Access to the Web is Slow .14 Troubleshooting Tips for Broadband Users .14 Unable to Log in using iPassConnect .14 Personal Firewall Software Perceives the Access Point as an Attack .14 Copyright © 2005, iPass Inc. All rights reserved. Trademarks iPass, iPassConnect and the iPass logo are trademarks of iPass Inc. All other brand or product names are trademarks or registered trademarks of their respective companies. Warranty No part of this document may be reproduced, disclosed, electronically distributed, or used without the prior consent of the copyright holder. Use of the software and documentation is governed by the terms and conditions of the iPass Corporate Remote Access Agreement, or Channel Partner Reseller Agreement. Information in this guide is subject to change without notice. Every effort has been made to use fictional companies and locations in this manual. Any actual company names or locations are strictly coincidental and do not constitute endorsement. 3 © 2005 iPass Inc. iPassConnect™ 2.37 for Mac OS X™ User Guide iPassConnect™ 2.37 for Mac OS X™ User Guide FOR THE MACINTOSH OS X OPERATING SYSTEM Introduction The iPassConnect™ client is a simple, easy-to-use desktop client that allows remote users to connect to the Internet through iPass’ worldwide network of providers. It has a point-and-click interface for connecting to iPass local access points, and can be customized to automatically launch many other programs or applications. Within this guide, you will find information on system requirements, installation instructions, client features, and basic and advanced use of iPassConnect. System Requirements In order to run iPassConnect 2.37 successfully, your system must meet the following minimum requirements: Hardware Requirements Any of the following Macs: • • • • • • • Power Mac G3 or G4 G4 Cube iMac PowerBook G3 or G4 iBook eMac 4.5 MB free disk space At least one connectivity device installed, depending on your intended connection type: • • • • • A modem for a dial-up connection An Ethernet adapter for a wired broadband connection An 802.11b or Airport Extreme wireless adapter for a wireless broadband connection A ISDN terminal adapter for an ISDN connection A PHS phone for PHS connections Operating System Requirements • • Macintosh OS 10.1.5, 10.2.0 to 10.2.8 or 10.0.3x. BSD subsystem must be installed Installation Instructions The installation file for installing the client software can be found on your company intranet, or on your service provider’s Web site. To install the iPassConnect client software: 1. Download the software installation package from your company intranet or service provider Web site. 2. Double-click the downloaded file. 3. Follow the displayed directions. You should also make sure that your connectivity device (modem or broadband adapter) has been properly installed and configured on your computer before attempting to connect to the iPass network. Consult your documentation for details. 4 © 2005 iPass Inc. iPassConnect™ 2.37 for Mac OS X™ User Guide Getting Started Your Preferences You should make sure your preferences are set correctly before trying to connect. These include your user information and (if you’re a dial-up user) your modem and dial settings. Setting Your User Info On the User Info tab, you can store your user name, domain and password for future use. To set your user name, domain and password: 1. On the iPassConnect menu, choose Preferences. 2. On the User Info tab, under Internet Login, enter your user name and domain. (For example, for jack@domain.com, jack is the user name and domain.com is the domain.) 3. Enter your password. (Note: For a broadband connection, your password cannot contain a plus (+) or ampersand (&) symbol.) 4. To save your password for future sessions, check Save password. 5. Click OK. Selecting Your Modem If you're a dial-up user, you will need to tell the iPassConnect client which modem to use before connecting for the first time. To specify your modem: 1. On the iPassConnect menu, choose Preferences. 2. Click the Modem tab. 3. Under Device, select the correct modem and script. 4. Click OK. Dial Settings If you're a dial-up (modem, PHS or ISDN) user, correct dial settings are crucial to getting a proper connection. There are two ways to view the Dial Settings dialog: • • On the iPassConnect menu, choose Preferences, then click the Dial Settings tab, or, On the main iPass dialog, click the Dial Settings button. To configure your dial settings: 1. Under General, enter any numbers needed to access an outside line. For example, if you are in a hotel, you may need to dial 9. 2. From the drop-down list, select any characters needed to disable call waiting, or enter any characters required by your telephone system to disable call waiting. If your telephone system does not support call waiting, leave this blank. 3. Select whether the phone system is tone or dial. (Most phone systems use tone.) 5 © 2005 iPass Inc. iPassConnect™ 2.37 for Mac OS X™ User Guide